TRAINING C-C4H51-2405 KIT - C-C4H51-2405 NEW PRACTICE QUESTIONS

Training C-C4H51-2405 Kit - C-C4H51-2405 New Practice Questions

Training C-C4H51-2405 Kit - C-C4H51-2405 New Practice Questions

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SAP C-C4H51-2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 2
  • Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 3
  • Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 4
  • Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 5
  • Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

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C-C4H51-2405 New Practice Questions, Exam C-C4H51-2405 Certification Cost

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q76-Q81):

NEW QUESTION # 76
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

  • A. Approval process for social media import run
  • B. Work distribution
  • C. Scoping in the Configuration Workbench
  • D. Social media channel configuration

Answer: B,D


NEW QUESTION # 77
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

  • A. Operating hours
  • B. Service contract
  • C. Maintenance plan
  • D. Working calendar

Answer: A,D


NEW QUESTION # 78
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

  • A. Maintain an email address
  • B. Activate the scoping item Function Locations
  • C. Activate the Messaging Service communication channel
  • D. Activate the scoping item "Do you want to support email channels for corporate accounts?"

Answer: C,D


NEW QUESTION # 79
Which of the following describes how permissions work in SAP Service Cloud?

  • A. Unrestricted access rights override any restrictions you have defined.
  • B. Restricted access rights override any unrestricted access you have defined.
  • C. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
  • D. You can decide if the access rights should override any defined restrictions for each view.

Answer: A


NEW QUESTION # 80
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

  • A. Validation rules
  • B. Territories
  • C. Business roles
  • D. Code list restrictions

Answer: B,C


NEW QUESTION # 81
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